{"id":13978,"date":"2024-04-27T07:56:23","date_gmt":"2024-04-27T07:56:23","guid":{"rendered":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/?page_id=13978"},"modified":"2025-12-09T15:12:42","modified_gmt":"2025-12-09T15:12:42","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Refund Policy<\/strong><\/h1>\n\n\n\n<p><strong>Last Updated: 09 December 2025<\/strong><\/p>\n\n\n\n<p>At <strong>Alshuruq-Alkhalawiya<\/strong>, we value customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Eligibility for Refund<\/strong><\/h2>\n\n\n\n<ul>\n<li>Refunds are only available for products purchased directly from our website or authorized stores.<\/li>\n\n\n\n<li>Items must be <strong>unused, in original packaging, and in the same condition<\/strong> as received.<\/li>\n\n\n\n<li>Refund requests must be made within <strong>7 days<\/strong> from the delivery date.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Non-Refundable Items<\/strong><\/h2>\n\n\n\n<ul>\n<li>Opened or used mobile devices (unless defective)<\/li>\n\n\n\n<li>Damaged items caused by misuse or negligence<\/li>\n\n\n\n<li>Gift cards, downloadable products, or promotional offers<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Process for Refund<\/strong><\/h2>\n\n\n\n<ol>\n<li>Contact our customer support team at <strong><a href=\"mailto:support@alshuruq-alkhalawiya.com\">support@alshuruq-alkhalawiya.com<\/a><\/strong> with your order number and reason for return.<\/li>\n\n\n\n<li>Our team will review your request and provide instructions for returning the item.<\/li>\n\n\n\n<li>Once we receive the returned product and verify its condition, your refund will be processed.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Refund Method<\/strong><\/h2>\n\n\n\n<ul>\n<li>Refunds are issued to the <strong>original payment method<\/strong> used at the time of purchase.<\/li>\n\n\n\n<li>Refund processing may take <strong>3\u201314 working days<\/strong> depending on your bank or payment provider.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Faulty or Defective Products<\/strong><\/h2>\n\n\n\n<ul>\n<li>Products found to be defective or damaged upon delivery are eligible for a replacement or refund.<\/li>\n\n\n\n<li>Please report defects within <strong>7 days<\/strong> of receiving the product.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Shipping Costs<\/strong><\/h2>\n\n\n\n<ul>\n<li>Return shipping costs may be <strong>borne by the customer<\/strong>, except in cases where the product is defective or incorrect.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last Updated: 09 December 2025 At Alshuruq-Alkhalawiya, we value customer satisfaction. If you are not fully satisfied with<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/pages\/13978"}],"collection":[{"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/comments?post=13978"}],"version-history":[{"count":7,"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/pages\/13978\/revisions"}],"predecessor-version":[{"id":17026,"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/pages\/13978\/revisions\/17026"}],"wp:attachment":[{"href":"https:\/\/almutaqaddimah-alkhalawiyyah.com\/index.php\/wp-json\/wp\/v2\/media?parent=13978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}