Delivery Information

Last Updated: December 09, 2025

At Al-Mutaqaddimah Al-Khalawiyyah, we aim to provide fast and reliable delivery services across Saudi Arabia.
Below you will find all details related to shipping, delivery times, tracking, and conditions.

1. Delivery Areas

We deliver to all major cities and regions within the Kingdom of Saudi Arabia, including but not limited to:

  • Riyadh
  • Jeddah
  • Dammam
  • Makkah
  • Madinah
  • Khobar
  • And other approved locations

If your location is outside common delivery zones, delivery times may vary.

2. Delivery Time

Estimated delivery times are as follows:

  • Inside major cities: 1–3 business days
  • Other regions: 2–5 business days
  • Remote areas: 3–7 business days

Delivery times may be impacted by:

  • Public holidays
  • Weather conditions
  • Courier delays
  • High order volume

We always work to ensure the fastest delivery possible.

3. Shipping Fees

Shipping fees will be displayed during checkout and may vary depending on:

  • Delivery location
  • Weight of the package
  • Promotions or free-shipping offers

Some offers may include free delivery on selected products.

4. Order Processing

All orders are processed within 24 hours (except weekends and public holidays).
You will receive a confirmation email or message once your order has been processed and shipped.

5. Order Tracking

Once your order is shipped, you will receive:

  • Tracking number
  • Courier information
  • Link to track your shipment in real time

Tracking details may take a few hours to become active.

6. Delivery Attempts

The courier will attempt delivery up to 2 times.
If delivery fails due to:

  • Wrong address
  • Wrong phone number
  • Customer unavailability

You may be responsible for additional re-delivery charges.

7. Damage or Missing Items

If your package arrives damaged or items are missing:

  1. Take clear photos of the package and products
  2. Contact us immediately
  3. Keep all packaging until the issue is resolved

We will replace or refund according to our Refund Policy.

8. International Shipping

Currently, we do not provide international shipping.
We only deliver within Saudi Arabia.