Refund Policy
Last Updated: 09 December 2025
At Alshuruq-Alkhalawiya, we value customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refund
- Refunds are only available for products purchased directly from our website or authorized stores.
- Items must be unused, in original packaging, and in the same condition as received.
- Refund requests must be made within 7 days from the delivery date.
2. Non-Refundable Items
- Opened or used mobile devices (unless defective)
- Damaged items caused by misuse or negligence
- Gift cards, downloadable products, or promotional offers
3. Process for Refund
- Contact our customer support team at support@alshuruq-alkhalawiya.com with your order number and reason for return.
- Our team will review your request and provide instructions for returning the item.
- Once we receive the returned product and verify its condition, your refund will be processed.
4. Refund Method
- Refunds are issued to the original payment method used at the time of purchase.
- Refund processing may take 3–14 working days depending on your bank or payment provider.
5. Faulty or Defective Products
- Products found to be defective or damaged upon delivery are eligible for a replacement or refund.
- Please report defects within 7 days of receiving the product.
6. Shipping Costs
- Return shipping costs may be borne by the customer, except in cases where the product is defective or incorrect.